Office Policies and Procedures

Below are the policies and procedures for common needs and situations. If you have any questions or concerns, please contact the office at (336)645-9555 during office hours and we will be happy to assist you. 

Prescriptions and refills

If you are in need of a refill, please have your pharmacy fax a refill request to 866-324-5202 and your request will be processed within 24 hours. 

All refill requests are processed Monday through Friday - NO refills will be given on weekends & holidays

Refills for stimulant medication (add/adhd)

If you are taking a stimulant  medication for treatment of ADD/ADHD and need a refill, please call the office. As long as the  prescription is due and you have been seen for an appointment within the past 6 months, an electronic prescription will be sent by the following business day. 

Cancellation policy

If an appointment has to be cancelled or rescheduled, 24 hours notice is required or a $60 fee will be assessed. Please  contact the office as soon as possible if you know you will be unable to keep a scheduled appointment. 

Inclement weather

In the event of delay or closure due to inclement weather, we do our best to contact each patient that may be affected. 

Closures and delays are also reported on WXII. 

PRIOR AUTHORIZATIONS

Occasionally your insurance company will require a 'prior authorization' before they will cover a certain medication. 

If a prior authorization is required, have your pharmacy fax the office and we will initiate the process. 

It takes an average of  24-72 hours for your insurance company to make a coverage determination. 

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